Decoding customer relationships

At the heart of every customer relationship is a unique Customer Code. It holds the key to identifying and matching up what customers expect from you with what delivers truly profitable growth for your business.

TRI*M is our unique approach to cracking the Customer Code. It will help you to understand which experiences matter most to your customers – and which therefore matter most to your business. By revealing what’s critical and what’s not, understanding your Customer Code will help you to create stronger customer loyalty and drive profitable growth.

What we do: